2BOFFGRID – UK-Based Platform for Digital and Physical Goods

Effective Date: 05/08/2025

This Returns & Refunds Policy explains how we handle returns and refunds for both digital and physical goods purchased directly from 2BOFFGRID. It also outlines expectations if we allow third-party sellers on our platform.

1. Digital Goods (e.g., Ads, Listings, Downloads)

• Non-refundable: All digital purchases are final and non-refundable, including paid ad space, listings, or downloadable materials.
• Exceptions: Refunds may be considered only in the case of technical errors on our part that prevent delivery or access.

2. Physical Goods (Sold by 2BOFFGRID)

• Returns: If you’re not satisfied with a physical item purchased directly from us, you may request a return within 14 days of delivery.
• Eligibility: Items must be unused, in original packaging, and returned at your cost.
• Refunds: Issued once returned items are inspected and approved. Original shipping costs are non-refundable.

3. Third-Party Sellers (Future Marketplace)

If and when we allow independent sellers to list goods (e.g., handmade, vintage, off-grid tools):

• Each seller will be responsible for setting their own return policy.
• Buyers must contact sellers directly regarding returns or refunds.
• 2BOFFGRID will not mediate or be held liable for disputes unless it violates our platform rules.

4. Faulty or Damaged Items

• For physical items sold by 2BOFFGRID, we comply with the Consumer Rights Act 2015.
• If your product is faulty or damaged upon arrival, contact us within 48 hours of receipt for a replacement or refund.

5. How to Request a Return

To request a return or raise an issue, please contact us at: info@2boffgrid.com
Include your order number, product details, and reason for return.

6. Changes to This Policy

We reserve the right to update this policy at any time. Changes will be published on this page.

By purchasing through 2BOFFGRID, you agree to this Returns & Refunds Policy.